At Dobell, we strive to ensure your complete satisfaction with our products. We understand that sometimes issues may arise, and we have created the following return policy to address any concerns you may have with your wholesale orders. We take pride in the quality of our products and conduct thorough inspections before shipping. However, if you encounter any issues, please do not hesitate to contact our wholesale team at wholesale@dobell.co.uk Our team is available Monday through Friday, 9 AM to 5 PM (GMT). ExchangesWe do not offer direct exchanges. If you need a different size or style, please return the original item for a refund, and place a new order using the process outlined below. Return Eligibility: Damaged or Defective Items: Items received with manufacturing defects or damages are eligible for return. You must report any damaged or defective items within 7 days of receiving your order. Incorrect Items: If you receive incorrect items, they are eligible for return. You must report any discrepancies within 7 days of receiving your order. Non-Returnable Items: Custom-made or personalized items are not eligible for return unless they are defective. Items that have been worn, altered, or washed cannot be returned. Return Process:1. Initiating a Return: Contact our wholesale team at wholesale@dobell.co.uk to initiate a return. Provide your order number, a description of the issue, and any supporting images if applicable. 2. Return Authorisation: Our team will review your request and provide you with a Return Merchandise Authorisation (RMA) number if your return is approved. Unauthorised returns will not be accepted. 3. Returning the Items: Securely pack the items in their original packaging, if possible. Clearly mark the RMA number on the outside of the package. Return to: Dobell Attn: Wholesale Returns Department 23 Marshall Road, Eastbourne East Sussex, BN22 9AD 4. Return Shipping Costs: The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., incorrect, or defective items). We recommend using a trackable shipping method, as we are not responsible for items lost in transit. 5. Refunds and Credits: Once we receive and inspect the returned items, we will notify you of the approval or rejection of your return. Approved returns will be processed within 7-10 business days Refunds will be issued in the form of a credit note or a replacement order, depending on your preference. Original shipping costs are non-refundable. Thank you for choosing Dobell for your men's tailoring needs. We value your partnership and are committed to providing you with exceptional products and services. |
At Dobell, we strive to ensure your complete satisfaction with our products. We understand that sometimes issues may arise, and we have created the following return policy to address any concerns you may have with your wholesale orders. We take pride in the quality of our products and conduct thorough inspections before shipping. However, if you encounter any issues, please do not hesitate to contact our wholesale team at wholesale@dobell.co.uk Our team is available Monday through Friday, 9 AM to 5 PM (GMT). ExchangesWe do not offer direct exchanges. If you need a different size or style, please return the original item for a refund, and place a new order using the process outlined below. Return Eligibility: Damaged or Defective Items: Items received with manufacturing defects or damages are eligible for return. You must report any damaged or defective items within 7 days of receiving your order. Incorrect Items: If you receive incorrect items, they are eligible for return. You must report any discrepancies within 7 days of receiving your order. Non-Returnable Items: Custom-made or personalized items are not eligible for return unless they are defective. Items that have been worn, altered, or washed cannot be returned. Return Process:1. Initiating a Return: Contact our wholesale team at wholesale@dobell.co.uk to initiate a return. Provide your order number, a description of the issue, and any supporting images if applicable. 2. Return Authorisation: Our team will review your request and provide you with a Return Merchandise Authorisation (RMA) number if your return is approved. Unauthorised returns will not be accepted. 3. Returning the Items: Securely pack the items in their original packaging, if possible. Clearly mark the RMA number on the outside of the package. Return to: Dobell Attn: Wholesale Returns Department 23 Marshall Road, Eastbourne East Sussex, BN22 9AD 4. Return Shipping Costs: The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., incorrect, or defective items). We recommend using a trackable shipping method, as we are not responsible for items lost in transit. 5. Refunds and Credits: Once we receive and inspect the returned items, we will notify you of the approval or rejection of your return. Approved returns will be processed within 7-10 business days Refunds will be issued in the form of a credit note or a replacement order, depending on your preference. Original shipping costs are non-refundable. Thank you for choosing Dobell for your men's tailoring needs. We value your partnership and are committed to providing you with exceptional products and services. |