Most of our items can be returned if unworn, unaltered, all tags attached and in their original packaging. Items must be received by our returns centre within 28 days from dispatch.
How To Return To Us In 4 Easy Steps
Step 1 Complete your Returns Form Complete your returns form that can be found inside you order, making sure you advise of either a refund or exchange. You can download a replacement returns form Here.
Step 2 Create a Free Returns Label Click Here if your return less than 20kg and smaller than 61cm (L) x 46cm (W) x 46cm (D) If your return is larger than the size above, click Here.
Please note that the free returns label is only valid for Mainland UK.
Step 3 Send the Parcel Enclose your Return Form in the parcel, affix the returns label on the outside and drop off at your local Post Office. If you have used the larger parcel service please follow the instructions online.
Step 4 Keep Up To Date Once your order has been received back and processed by our returns team, an email will be sent to confirm.
Returns and Exchange Policy
Exchanges (UK Only) Can take up to 7 Working Days to process. We are not able to exchange for alternative items or colour and unfortunately, stock is not allocated until the return has been processed.
Refunds will be actioned within 10 Working Days once processed by our returns team.
We offer an Express Exchange service to make sure that you have your items in time for that special event. Just contact our team on 0345 241 9455.
Postal Address Dobell 23 Marshall Road Eastbourne East Sussex BN22 9AD
Free Standard Delivery(within 3 working days) on all orders over £50
Standard Delivery (within 3 working days) £2.95
Next Working Day: Order by 5pm - £5.95 (excl Sat & Sun)
Next Working Day Delivery Before 10:30 am: Order by 5pm - £19.95 (excl Sat & Sun)
Saturday Delivery: Order by 5pm any weekday - £9.95