Exchanges & Returns

No Quibble Quality Guarantee: Free Returns

Most of our items can be returned if unworn, unaltered, all tags attached and in their original packaging. Items must be received by our returns department within 28 days from dispatch.


Step 1 Create your Return Authorisation

If you have not set up your account yet or can't remember your password, click here

Log onto your account here, Select My Orders and create a return for every item.

You can now see your returns as pending. Once the return has been authorised an email will be sent with a link to your free returns label. 

Step 2 Create a Free Returns Label

Follow the steps in your Authorisation email to create your free return label.

Step 3 Send the Parcel

Enclose your Return Authorisation number in the parcel, affix the returns label on the outside of the parcel and drop it off at your local Post Office.

Step 4 Keep Updated

Log into your account to keep updated on the progress of your return.

*Please note that to receive a free return label an authorisation will need to be created in your account* 

If you need more help, please contact our Customer Service Team on 0330 058 8225 who will be happy to help you further.

All items must be returned in a re-saleable and unused condition, with all tags attached and in their original packaging.

Postal Address:
23 Marshall Road
East Sussex
BN22 9AD

Return and Exchange Policy

Exchanges (UK only) can take up to 7 working Days to process.

Refund will be Actioned within 10 working Days once processed by our returns team.

Royal Mail free returns labels are only available within mainland UK

We are only able to exchange items for an alternative size.