Most of our items can be returned if unworn, unaltered, all tags attached and in their original packaging. Items must be received by our returns centre within 28 days from dispatch.
How To Return To Us In 4 East Steps
Step 1 Create your Return Log onto your account here. Click My Orders, select the order you would like to return and create a return for every item, making sure you comment on the new size required. Once completed you will receive two emails, one advising we are getting things ready and one stating you're ready to go.
Step 2 Create a Free Returns Label Follow the steps in the ready to go email to create your free returns label. If you do not have a printer you are able to take your QR code received once you have completed your returns label, to your local sorting office. Plase note that the free returns lable is only valid for Mainland UK.
Step 3 Send the Parcel Enclose your Returns Authorisation Number in the parcel, affix the returns label on the outside of the parcel and drop off at your local Post Office. If you have used the larger parcel service please follow the instructions on line.
Step 4 Keep Up To Date Login to your account to get updates on the progress of your return.
Returns and Exchange Policy
Exchanges (UK Only) Can take up to 7 Working Days to process. We are not able to exchange for alternative items or colour and unfortunately, stock is not allocated untill the return has been processed.
Refunds will be actioned within 10 Working Days once processed by our returns team.
We offer an Express Exchange service to make sure that you have your items in time for that special event. Just contact our Sales Team on 0345 241 9455
Postal Address Dobell 23 Marshall Road Eastbourne East Sussex BN22 9AD
Free Standard Delivery(within 3 working days) on all orders over £50
Standard Delivery (within 3 working days) £2.95
Next Working Day: Order by 5pm - £5.95 (excl Sat & Sun)
Next Working Day Delivery Before 10:30 am: Order by 5pm - £19.95 (excl Sat & Sun)
Saturday Delivery: Order by 5pm any weekday - £9.95