Sales 9am - 11pm Mon - Fri
0800 808 5111
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No Quibble Quality Guarantee: Free Returns
Most of our items can be returned if unworn, unaltered, all tags attached and in their original packaging. Items must be received by our returns department within 28 days from dispatch.
HOW TO RETURN TO US IN 4 EASY STEPS:
Step 1 Create your Return Authorisation
You can now see your returns as pending. Once the return has been authorised an email will be sent with a link to your free returns label.
Step 2 Create a Free Returns Label
Follow the steps in your Authorisation email to create your free return label.
Step 3 Send the Parcel
Enclose your Return Authorisation number in the parcel, affix the returns label on the outside of the parcel and drop it off at your local Post Office.
Step 4 Keep Updated
Log into your account to keep updated on the progress of your return.
*Please note that to receive a free return label an authorisation will need to be created in your account*
If you need more help, please contact our Customer Service Team on 0800 808 5344 who will be happy to help you further.
All items must be returned in a re-saleable and unused condition, with all tags attached and in their original packaging.
Postal Address:Dobell23 Marshall RoadEastbourneEast SussexBN22 9AD
Return and Exchange Policy
Exchanges (UK only) can take up to 7 working Days to process.
Refund will be Actioned within 10 working Days once processed by our returns team.
Royal Mail free returns labels are only available within mainland UK
We are only able to exchange items for an alternative size.
Free Standard Delivery (within 3 working days) on all orders over £30
Standard Delivery (within 3 working days) £1.99
CollectPlus: Click & Collect Next Day (Monday to Friday): Order by3pm any weekday - £5.95
Next Working Day: Order by 5pm - £5.95 (excl Sat & Sun)
Next Working Day Delivery Before 10:00 am: Order by 5pm - £19.95 (excl Sat & Sun)
Next Working Day Delivery Before 12:00pm: Order by 5pm - £12.95 (excl Sat & Sun)
Saturday Delivery: Order by 5pm any weekday - £12.95
Please use this link for more information on our Delivery Options
NO QUIBBLE QUALITY GUARANTEE: FREE Exchanges and Returns
Please use this link for more information on our Exchange & Returns Service
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