Exchanges & Returns

No Quibble, Quality Guarantee

We want to make sure that you are 100% satisfied with your order. So, if for any reason you are not, our No Quibble Returns Policy means that we will exchange or refund your item within 28 days of receiving your order. Simply follow the instructions below and we will take care of the rest!

EXTENDED CHRISTMAS RETURNS
 
We extend the returns period to the 15th of January for items purchased from the 15th of November to the 24th of December 2016.

HOW TO RETURN TO US:

  1. Repack the unused item in their original packaging ensuring all labels are attached.
  2. Complete the Return form, which came with your order, telling us whether you want an exchange or refund. Pop it inside your parcel.
  3. Create your returns label by clicking here.
  4. Print and attach your shipping label to the outside of your parcel.
  5. Take your return to the local post office and retain the proof of postage.

Free Return Label available via download only.

Returns will be processed within 7 days. Exchange only apply to the same item in a different size or colour.

Dobell reserves the right to refuse any return if any of the above conditions are not adhered to.

If you require an express exchange, contact our Customer Services Team on 0800 808 5344, who will be happy to process it for you.

Postal Address:
Dobell
23 Marshall Road
Eastbourne
East Sussex
BN22 9AD

Misplaced your Returns form, click here for a replacement.